What Is A Toxic Restaurant Culture, And How Do You Fix It?

We all love to eat out, dining at restaurants, whether they are fine dining restaurants that add a touch of class to our experience or even fast-food restaurants that offer some greasy delicious comfort food. Whatever our preference, we go out to rest and unwind, enjoy some free time and a meal with family and friends and to generally have a good time.

When we walk into a restaurant,Guest Posting we love seeing the waiters and servers with their pleasant smiles and elegant outfits, and if we are lucky, we may even be able to catch a glimpse of the head chef, all decked out in his chef whites or elegant chef coat.

However, there is a side to restaurants that we as customers do not see, and that is the internal culture and workings of the restaurant. These days many good restaurants have had to close down, not because their business was not good or because their food was bad, but because they had a toxic internal culture that prevented them from developing and growing.

There are many things that can contribute towards a toxic culture in a restaurant. The long hours that the staff work, the stress and difficulties of the job have led to increased instances of harassment, bullying and even substance abuse. Poor management by the owners and cases where such issues have not been addressed from the onset have caused huge problems in the hospitality and food and beverage industry.

Of course, it is not simply one instance or one factor that causes an unhealthy culture in a restaurant, but a combination of factors, and contributions are made from the very top-level staff to the bottom level, with everyone having to rake responsibility for creating such a culture. Employees start feeling unhappy and unappreciated, they feel their contributions to the success of the business are undervalued, and thereby they are demotivated and less productive. Irrespective of whether they leave your employment and move onto better pastures or not, the fact is that when your employees are unhappy, they tend to create a bad reputation for your business, which will finally have a huge impact on your revenue.

The silver lining to this dark cloud however, is that by identifying that your business has a toxic culture, you can work towards fixing it and improving it. Here are a few signs that your restaurant has a toxic culture, and some ways to fix it:

Lack of upper management support – The restaurant business is a very customer-oriented one, and as such, there will no doubt be instances where your staff will be at the receiving end of abuse from customers. If you as the top management are not giving your staff the support they need, when they need it, then you are failing very badly, since the staff will tend to feel helpless in such situations when they are being abused (whether physical or verbal) and are unable to do anything about it. The same is true when it comes to internal abuse between staff members as well. Another factor that contributes towards a toxic culture is when the top management dismisses good suggestions made by employees, demotivating them and making them feel insignificant.
Everyone likes to be heard, and listening to your employees is an important part of good management, and also a way of slowly but surely fixing a toxic environment. Taking your employees’ side when it comes to an unreasonable complaint by a customer or even speaking on their behalf in instances of abuse, as well as taking note of their comments and suggestions for improvement are good ways to foster a healthy working environment. By addressing issues of physical and verbal abuse between staff members, it shows that such behavior will not be tolerated within the organization, and makes employees, especially those who have been subject to such abuse, feel safe within their workplace.

Constant criticism and non-appreciation – Constantly criticizing employees when there is a problem but not praising them or appreciating their contribution when things are going well can cause a toxic work environment. Even such instances where you pull up staff and talk negatively to them in front of other staff members can be very demotivating and unhealthy.
There is no doubt that people will make mistakes, but pointing them out and helping your staff to correct them by giving them that opportunity is a part of good management. Appreciating their hard work and their contributions is also very important to keep a positive atmosphere in the workplace, and to developing a healthy culture.

Negative attitudes and constant complaints – It is not only the management, but employees too can contribute a great deal towards cultivating a negative culture in the workplace. Negative attitudes and constant complaining when policy changes are made or when schedules are issued, can be very toxic, because soon you will find that it is not just one person, but everyone else is joining in on it too.
Showing empathy towards employees who are displaying a negative attitude can help in most instances, since they will feel that they are being heard by the management. In this sense it is also important to develop policies within the organization that deters people from such attitudes. Set an example, because your behavior will reflect in their behavior.

As you can see, a negative culture within a business can cause many problems for the staff and the management, even resulting in closures. Such toxic cultures can develop from the top most management to the smallest employee, and it won’t matter if you are the General Manager, the head chef in his or her chef whites, or if you are a dishwasher, it can spread fast throughout the organization. In addition, when there is greater staff turnover, you will need to be constantly training new people thereby increasing your costs as well. While a toxic culture can exist in any business, the important thing is to identify such a culture and work towards fixing the problems. Don’t forget that happy employees will always go above and beyond their call of duty to help their workplace.

Why Hire a Small Business Consultant? You Don’t Need to Do it All Yourself

Entrepreneurs often have a very bad habit. They try to do it all. In most cases, they not only fail to do so but they leave themselves run ragged. Hire a business consultant to help you, to mentor you, to take some of the load off your shoulders. The return on investment to your business and your own well-being could be huge.

What can a business consultant do for you? You (almost) name it! A consultant can help you figure out how to do things, can take some of those tasks you’re struggling with and help you get them done, and can help you figure out how to do more with fewer resources as well as maximise your time and advertising budget by doing things that will give you the most “bang for your buck” — as they say.

Need help with selling? Need help with advertising? Want to learn how to get more results from your website? Need to start a website from scratch? You can find consultants who do various things for you but you can also find someone who is specialised in helping small businesses in all of the above facets.

Today’s small business owner often feels like they have to do it all. Entrepreneurs don’t have to go solo and the most successful ones out there have figured out how to run their own business with great resourcefulness and delegation skills. In the beginning, they may wear the worker bee hat, the collection agent hat, the marketing guru, chief technology officer, and admin assistant hat. But if you read the book The Four Hour Workweek, you’ll see that one of the secrets to success and profitability can lie in outsourcing.

Many who desire being their own boss think they’ll have more work / life balance than before but they soon realise that working for yourself can be all-consuming. Whilst there is a tendency to try to do everything alone, especially if you’re trying very hard to manage costs carefully, those who finally do seek help can feel a huge relief lifted from their shoulders. A consultant can help you figure out what you need to do and what you can relinquish to others. As a mentor, they can also help you figure out how to maximise the time you put in each day so that you can get more results without putting in more hours.

When you hire a consultant, they have the knowledge and resources that can help you do more with less. Yes, there will be a financial investment required but a good consultant will not steer you wrong in terms of how to spend your money and will work within the confines of the budget you set. As time goes on, you will find the results fairly evident and this can help you with future budget allocation as you measure the ROI of the services the business consultant performed.

Coach Vs Consultant – What Difference Does It Make?

Are you a consultant? Or a coach?

Does it make a difference in your fees? Are coaches more expensive? Or would a consultant be paid more? Does it really matter?

What difference does it make?

When I first met the business consultant, I thought he was a remarkable man, offering his service for a nice fee to help set a business back on it’s feet and revive the objective of being in business – make a profit. He offered up some friendly advice and challenged the business owner to accomplish some worthwhile goals that would change the outcome of current business practices. Then proceeded to explain to me the difference between a consultant (him) and a coach (me).

Coaches - help individual people meet their motivation head on, become inspired and accomplish their dreams. In reality, a coach is a person who encourages you to accomplish your goals and meet your personal potential.

Consultants – review a business position and present a projection of where the business will go if nothing changes, then change the business to meet a different expectation. In short a consultant is a person who helps a business discover and achieve its full potential.

The three steps taken by both consultants and coaches ultimately help either an individual or a business to achieve their full potential:

Step #1 – Review current status of individual or business.

Generally accomplished through an interview, a look at the persons current situation or the business financial position with a review and ultimately results.

Step #2 – Review of current actions and adjustment to redirect.

Step two comes in two parts, the review of current status and assessment of what will happen depending on a downturn, remain the same or an upturn of events. Then the adjustment assessment of what needs to be changed, who will make the changes and how they will effect the business or individual as a whole. This can take some time, from a few days to a few months, plus implimentation of the process, which is required to make the difference.

Step #3 – Review of check points to reference change and accomplishment.

Regardless of the direction taken, a quality coach/consultant will want periodic reviews of the situation to determine the expected results and achievement. Without this process, the coach/consultant will not know if he was successful in making the changes required.

Who do you want to help?

The individual?

Or the business?

Top 3 Computer Consulting Business Questions

Computer consulting has gone a long way in both online and offline business campaigns that some professionals divert their IT careers to amore profitable business in the computer consulting industry. But what exactly is the ideal concept of a truly successful computer consulting business? What should be the right mix of clients and the fabulous formula to deal with them successfully?

The success of every computer consulting business basically comes from the way you deal with your clients and how you cater excellent quality solutions to your clients’ needs or problems. This process actually involves tricks and treats in a cool yet very professional manner. Understand every client’s concern and carefully ask them the top 3 survey-like questions for more success in your computer consulting business.

1. How can we serve you better?

You wanted to know your clients’ inner thoughts and deeper company perspectives and ideals for further development by asking this simple yet crucial question. You are a computer consultant with the fundamental task of providing IT solutions to every company. Clients sincerely help you here by giving honest answers that could greatly develop business integrity and profitability. Their answers may either fall into your business’ IT concerns, advertising or marketing trends, financial aspects or customer service growth and development.

2. Are there any further IT-related issues in your company that I can help you with?

This is the simplest question that you can ask your clients for further services or future considerations. You do not ask this question to fool them. You are actually helping them to carefully evaluate their company’s needs and status for a more successful company in their own chosen arena.

3. Do you have friends or business associates who might need some help with computer-related issues?

Here, you are actually looking for more reliable referrals. You need to maintain a certain level of professionalism with your existing client in asking this creative question. They might have more friends or colleagues who apparently need your IT consulting services and other needs that you can serve with.

The Best Computer Consulting Move

An ideal computer consultant not only seeks to provide his clients a high quality services but works professionally yet deals with clients in a friendly way. After getting your questions answered here, divert your conversation to a more friendly tone. Show further concern about their company and give your clients some clues that signal IT-related help from your computer consulting business. Give them the right to know these things that will help your clients help you to refer companies, friends or acquaintances who might need your service very soon.

Overcoming Presentation Jitters by Hiring Communication Consultants

Presentation jitters happen to everyone. Whether you are a college student defending a thesis or a top executive delivering the quarterly company update, presentation jitters are inevitable. It does not matter if you are a first-timer or a considered expert. Presentation jitters know no status or job title. It simply comes uninvited even if you have spent days and weeks preparing for that big speech. Clammy hands, stutters, fast heartbeat-these are just some manifestations of presentation jitters. But here’s the thing: that’s normal. Keep in mind that nervousness is nothing but mismanaged energy. Therefore, the challenge is how to manage that energy and transform it into something positive and useful.

This is where communication consultants come into place.

Communication consultants are a group of individuals who render professional services in speaker training, professional presentation, brand strategy, and other communication-related tasks. Companies usually hire communication consultants to help their team build a solid platform for both internal and external purposes. Choosing the most apt team to help you in your communication requirements is quite crucial. It is important that you know your specific requirements so you can match it with the expertise of your consultant. Here is a list of some possible services that you can get from a legitimate and reliable communication consulting company.

Speaker Training

Catering to CEOs, executives, and company leaders, speaker training programs seek to help you conquer the stage. It involves effective strategies on how to make a long-lasting impression in front of your audience. It also teaches you how to prepare a speech including content creation and delivery. Keep in mind that the quality of your speech material must go hand in hand with your manner of delivery. Oftentimes, good intentions are ruined by bad executions. That is why it is important that your communication consultants are reliable enough to help you achieve both of these. Additionally, speaker training programs also guide you in knowing your audience. Your audience is a huge factor in a presentation so it is very crucial that you know your subjects, why you are speaking to them, and why you are doing it in the first place.

Powerpoint Creation and Recall

Communication consultants can also help you in coming up with effective powerpoint presentations. Most of the time, powerpoint presentations are taken with little considerations. But did you know that those slides can make or break an important talk, speech, or lecture? Powerpoint presentations support the message that you want to convey to your audience. Take note that an ideal powerpoint presentation is one that has a perfect combination of creativity and brevity.

Design, Copywriting, and Production

Your company’s communication manuals are also essential elements to building a professional and trustworthy image. Communication consultants can help you come up with catchy and informative materials that will serve your brand, attract the right market, and engage your audience.

Media Training

With the changing landscape of communication, being in the forefront is quite challenging. That is why consultants can also help you gather the right platforms with the right message. Social media integration helps you maximize the availability of various platforms like Youtube, Facebook, and Twitter in getting the right message across. This training program also includes building credibility and establishing ethos within your audience.

Keep in mind that consultants may vary according to their line of expertise. But without a doubt, they can help you and your company convey your message and make long-lasting impressions. More than overcoming presentation jitters, communication consultants actually help in establishing a solid and credible image.

How Do SEO Consultancies Work?

SEO Consultancies have a very different way of working and functioning. Enterprises that want to have their websites optimized approach the consultancies to either take up the assignment full time or provide part time consulting services. Both ways, the SEO Consultant India taking up the assignment ensures that the website is handled well and all the aspects involved in the website get optimized well. The modus operandi that an SEO Consultant India follows to work is quite simple and uncomplicated. It will either take up the website on a full time basis for optimization or will work on it on part time basis and will provide consulting services. The consulting services are such that the enterprise that outsourced its work initially will approach the service provider for tips and anecdotes on having its site optimized and eventually, will get a few valuable tips on its optimization.

The consultancies function in a very flexible and independent manner. An SEO Consultant India will take up all sorts of assignments that include the likes of full time projects as well as part time projects. Project Consultants usually take up part time work and often end up taking up multiple projects. They advise the concerned people about these multiple projects and give them strategically beneficial pieces of advice to ensure that their websites are being optimized well. The Consultancies and the management team sitting on the board ensure that the website gets advised on all the important factors that will help it do exceptionally well on the search rankings apart from helping it create a unique identity over the web space.

The Consultancies first conduct research on websites of every industry vertical and then further research on the exact services they offer. Taking these factors into consideration, the optimization process on the website starts. So when these consultancies are done with their research, the enterprises that approach them in the first place are gradually told everything they ought to do to make their websites a success story over the web. The service provider or the independent consultant also tells them the way in which these steps should be carried out and the forums where the steps should be incorporated. It is just that the steps in reality are carried out by the enterprise that owns the website.

The ways mentioned above are used by consultancies heavily while working on SEO projects. These are methodologies incorporated and put into effect by almost every independent SEO consultant while catering to enterprises. The methodologies have yielded wonderful results in the past and continue to do so for all the organizations serious about seeing their websites do well and also serious about expanding their business hugely. SEO Consultancies ensure that they for their homework well and back it up with extensive research before they start churning out consultations and have their plans in place which would perhaps be the most beneficial for enterprises. Things will be sorted out within no time and will also be put into perspective.

Top 4 Benefits of Using a Human Resource Consulting Firm

Businesses, if managed well, can grow faster than anyone can imagine. For every small business, Human Resources (HR) consulting may seem a bit improbable investment; however, once the company grows in terms of size and expands its profit margins, it starts to view this investment as a promising one.

The decision to invest in a human resources consultant may vary from one company to another, but there are some surefire benefits to this investment. And in this post, we are giving readers the complete low-down on these benefits only.


A variety of human resources consulting firms provides a lot of outsourcing solutions: These solutions, which can even be tailored as per a business’s needs, primarily include advanced measures such as:

  • Benefiting a company’s admin department by streamlining the HR processes
  • Boosting a business’s performance by organizing and executing every HR function
  • Eliminating the scope of errors encountered whenever the HR functions are not carried out properly

Health benefits

Many business owners seconded this fact: Employee benefits are time consuming and difficult to manage. Many MNCs, these days, recruit HR consulting specialists to assign the work to manage employee benefits. HR consultants easily streamline health and benefits admin for a company, chiefly during the setup period. So to make it simple, such a consulting group manages the tedious, confusing jobs of handling employee benefits while a business’s HR department can focus on a company’s core operations.

Such a consulting group can contact insurance or other employee benefit providers for:

  • Narrowing down a company’s options
  • Providing a business precious insights into various packages that fit its needs and its budget

HR tech implementation

Establishing a company’s HR technology is another work that many businesses find difficult to execute. In such scenarios, it is better to leverage the talents of an HR consulting group; these consultants are proficient when it comes to:

  • Setting up the HR technological building blocks
  • Training a company’s employees on the way to manage these blocks
  • Maintaining HR technology

Human capital management

The HR consulting teams have the experience and the expertise to know how to retain employees; basically, they know how to maintain a rich human capital for any business. These teams know the ins and outs of attracting new hires and of keeping the finest talent on board.

The HR consulting firms even empower human capital whenever they:

  • Implement employee rewards programs
  • Improve a company’s talent acquisition process along with its employee management

So for leveraging the finest HR consulting solutions, every business must trust only the leading names having rich experience and deep expertise in talent management, outsourcing and the like.

How to Save Your Consulting Business

In today’s economy, the concept of “VALUE” is in anything NOT seen as “COST.”

More than ever, showing the value and benefits for the work you provide, will help you save your consulting business and support you setting higher client fees.

As a professional consultant, your primary objective with regard to fees is to achieve value-based billing based on the ‘worth’ of the talent you deliver. Your ability to demonstrate to your client that the high fees you charge are a drop in the ocean compared to the added-value results you help achieve for them is the core of this challenge.

Setting client fees, that represent a fair and justifiable reward for the value you achieve as a consultant on a client assignment, remains one of the most awkward and sensitive issues for consultants all over the world. Furthermore, more than 80 percent of consultants undercharge for the value they contribute on client projects.

Appropriate-to-the-result-achieved fee setting is both psychological and operational and falls into the realm of art and science. It truly is hand, head, heart and soul consulting. It requires clarity of thought and a deep appreciation of your own offering and talent as well as an operational knowledge about the business of consulting and business acumen in general.

Your objective is to show that your consulting contribution will make or save five, 10, 20 times your cost to the client. Nowhere does consulting embody the spirit of entrepreneurship more than at this point.

‘Back from the result’ thinking means that you bring absolute clarity and focus to the outcomes reached. Your uniqueness has a worth and is worthy of a reward commensurate with the value delivered. You may be only one percent different from another consultant. That’s enough!

In leading up to any presentation of fees, as part of your discussions up to that point, you need to insure you have developed the peer level respect with the CEO or decision maker necessary to charge the higher fees. If you can demonstrate that you and your portfolio of solution systems is an investment with a high rate of return, then you should eliminate or remove the resistance to move forward.

In summary, be sure to monetize the impact of the problems, issues and opportunities that you and the client have discussed. Connect your expertise and background with the solutions you will provide in demonstrating that your fees are based on a ROI basis of between 7 to 20 times their investment in you, and that you will help them reach the ROI’s making them enthusiastically happy to invest.

3 Tips for Clean Room HVAC System Efficiency

For many technical and scientific buildings, a clean room is necessary. Much of their work can be altered by even the smallest contaminant in the room. But workers can’t work in a vacuum, which is why a clean room HVAC system is so important. It will cycle clean air into the room while maintaining temperature control. Here are 3 tips to save costs while keeping the sterile integrity of the room.

Reconfigure Face Velocity
The air handlers provide sterile air by passing the air over filters. The rate at which this occurs is known as the face velocity. Many times, the air handler uses a small handler with lots of coiled filters for the air to flow over. This process requires a lot of energy for a large fan to move the air over all the face area. By reducing the pitch of the faces and making them wider, a smaller fan will move the air more efficiently through the handler at a lower speed. By using a high efficiency fan, the costs for operating the system are reduced even more.

Variable Speed
In order to keep many clean rooms clean, the temperature is held at very low point to prevent bacteria and other pathogens from growing. All of the different motors on the cooling equipment greatly contribute to overall energy consumption in the room. One way to control costs is to use motors that are equipped with variable speed control. This allows the motors to work at a slower speed during down time and not create as much heat energy. Without as much heat energy, the cooling units have an easier time maintaining the temperature.

Dual Load Settings
Many clean room HVAC systems are designed to cool the rooms during working hours. The temperature is controlled by chilled water flowing through the cooling loop in the room. There is no variation in the temperature, so the water must be maintained at one set temperature whether someone is working or not. By creating two separate settings for the different times of the day, the system does not have to continuously cycle the cold water through the room. Even slowing the water flow in the cooling pipes can have a dramatic effect on energy consumption without losing effectiveness.

Bed Bug Thermal Treatments Are the Preferred Option for Homeowners

Bed bugs can be an extremely frustrating pest once they get into the house. Many people say they are a combination of mosquito and cockroach. They live to suck blood out of people and pets, but they are very difficult to find and kill. There are two main options to consider from bed bug thermal treatments in St. Louis to various chemical treatments and insecticides.

There are over 300 different insecticides on the market for treating a bed bug problem, with 7 different categories that treat the problem in a unique way. The first category is a poison derived from plants that work to kill the population. The second works by stripping the protective coating on the bugs, thus causing them to dehydrate quickly and die. Biochemicals work to control not only the adult bugs but the eggs and young bugs at larval stages at the same time. Pyrrole insecticides combine with the cells in the bed bugs and disrupt their purpose, eventually killing the bug. Nicotine works by sending the bug’s nervous system into overload until it stops working. Finally, some insecticides affect the growth process of the bugs, either preventing them from reaching adulthood or speeding the aging process until they die before multiplying. One of the biggest drawbacks to the chemical approach is in affecting the entire population. Some bugs may never come out of hiding while others become resistant to the chemicals.

Heat Treat
Heat treatments have the advantage of not being affected by walls or other barriers in the house. A pest control technician will bring in special equipment to heat the interior temperature of the home to at least 135°. Adult bed bugs as well as the eggs and larvae will die if exposed to a temperature in excess of 122°. This temperature needs to be in direct contact with the bug, so the technician will raise the temperature higher for an extended amount of time. This ensures the heat has time to reach the entire population, not just the ones in the bed or furniture. Thermometers are placed in strategic locations throughout the house to ensure the temperature levels rise to the effective levels. This can range from a few hours for a smaller, open floor plan to almost a day for a larger house. The biggest problem with the heat is how it can affect people, pets, and even some personal belongings. Everything that is sensitive to the heat needs to be removed from the house and treated with a chemical agent.

The most effective system will not use one or the other, though. It will combine a residual chemical treatment with bed bug thermal treatments in St. Louis. This will eradicate the problem while attempting to prevent future infestations.